Contact Us

Got a question about one of our reviews, spotted something that needs updating, or just want to tell us how a withdrawal actually played out at one of the casinos we cover? This page is for exactly that. We read every message that comes in, and reader feedback genuinely shapes how we test and rank Canadian online casino sites.

How to reach us

The quickest way to get hold of the team is by email at [email protected]. We try to acknowledge every message within a couple of business days, though more detailed queries — say, a dispute over a payout or a technical question about a specific bonus term — can take a little longer if we need to check details with the operator or re-verify something on our end.

When you write in, it helps to include:

• The name of the casino your question relates to, if applicable
• What device and browser you were using, if it's a technical issue
• Any relevant dates, such as when a deposit, withdrawal or bonus claim took place
• Screenshots, if you have them, particularly for payout or account queries

What we can and can't help with

We're an independent review and comparison site, not a casino operator, a payment provider or a regulator. That means there are limits to what we can do when something goes wrong at a specific casino:

• We can: answer questions about our reviews, ratings and how we assess payout speed, help clarify bonus terms we've written about, correct factual errors on the site, and point you toward relevant resources.
• We generally can't: intervene directly in a dispute between you and a casino, process a withdrawal on your behalf, or guarantee any casino will resolve an issue in a particular way.

If you're having trouble with a withdrawal, a bonus, or account verification at a specific site, your first port of call should always be that casino's own support team, followed by the licensing authority named in its terms if the issue isn't resolved. That said, letting us know still matters — patterns of complaints about slow payouts or unclear terms directly influence how, and whether, a brand appears in our rankings.

Feedback on our reviews and rankings

Our ratings for sites like the ones featured on this page are based on factors including withdrawal speed, licensing, game selection and bonus fairness, but casinos change their processes, payment options and terms over time. If you've noticed something on this site that's out of date, or if your own experience with a casino's payout times doesn't match what we've published, tell us. We periodically re-check the details behind our reviews, and reader reports are one of the ways we catch changes early.

If your feedback relates to problem gambling behaviour, either your own or someone else's, please also take a look at our responsible gambling page, which has practical guidance and support pointers separate from anything we can offer by email.

Before you write in, a few things worth checking

A lot of common questions are already answered elsewhere on the site, so you might get a faster answer by checking these first:

• Our About Us page explains who we are and how we approach reviewing and ranking Canadian online casinos.
• Our Terms and Conditions page covers how the site itself operates, including disclosures around advertising and affiliate relationships.

Neither of those pages replaces a direct message if your question is specific to your own situation, but they're worth a quick look first.

A quick note on tone

We're happy to hear criticism as well as praise. If a casino we've rated highly gave you a poor experience, that's exactly the kind of message we want — it's often the difference between a review that's accurate today and one that's a year out of date. We don't promise a specific response time or outcome for every message, but every enquiry gets read by a real person on the team.